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Security & Trust

We have been building Atlassian apps for more than 10 years. Over 3,000 companies have trusted Bitband to increase productivity and improve their workflows.

Hundreds of positive reviews of our products on the Atlassian Marketplace are the best proof of the quality of our work and the trust of our customers.

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Atlassian Partner

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Atlassian Gold Marketplace Partner

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Gold Atlassian Marketplace Partner

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Cloud Fortified

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Security

  • Continuous security monitoring by Atlassian and Bugbounty
  • Peer code reviews required
  • Development security training
  • Company-wide security awareness training
  • Multi-factor authentication required for core systems
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Compliance

Bug Bounty Program

The Marketplace Security Bug Bounty Program was created by Atlassian to ensure the standards of quality and security of the apps. The Bitband Bugcrowd Bug Bounty program started in 2021. All the submissions are reviewed by the Bugcrowd Application Security

Engineering (ASE) team, and then addressed by the Bitband operations + development teams. Bitband is committed to meeting all the standards provided by Atlassian.

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Cloud Data Residency

We started to invest in supporting our customers who prefer to host their data in the European Union. As of June 2022, Bitband currently hosts Jira Cloud customer data in two regions:

  • US
  • EU (Beta)

Security

  • We host all Jira Cloud applications on Amazon Web Services (AWS):
    • Global (hosted in AWS Northern Virginia)
    • EU (hosted in AWS Frankfurt, coming soon)
    • US (hosted in AWS Ohio)
  • Data in transit is encrypted using Transport Layer Security (TLS 1.2)
  • Participation in Bugcrowd Bug Bounty program
  • We have met all requirements for the Atlassian Cloud Fortified Program, offering additional security, reliability, and support through:

Data Management

  • We have the capability to recover data for a specific customer in the case of a failure or data loss
  • Data deleted by Jira admins and Jira users is deleted immediately
  • Retention of backups: 7 days
  • Production data never hosted outside of production AWS account
  • Each customer's data is kept logically segregated from other tenants when at-rest
  • Any requests that are processed by Jira have a "tenant-specific" view so other tenants are not impacted
  • Bitband Apps supports the following Atlassian Data Residency compatible locations:
    • EU region
    • US region

Reliability

  • Built on Amazon Web Services
  • Historical 99.999% uptime
  • Bitband Support Portal
  • Over 3000 companies use Bitband products
  • Regular updates (approximately weekly) in the Atlassian Marketplace for licensed customers

Compliance and Privacy

  • Only officers of Bitband and senior members of the Bitband Operations Team have access to production systems
  • AIQ-Lite report shared with Atlassian Marketplace Security team
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Have questions or want to report a vulnerability?

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